Frequently Asked Questions
We have compiled a list of some of the most frequently asked questions about staying at any hotel under Transway Hotels.
If you still do not find the answer to your query, feel free to get in touch through our Contact Us page and we’d be more than willing to assist you.
General Hotel Information
Standard check-in time is at 2:00 PM and check-out at 12:00 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.
Requests for early check-in and check-out are allowed but subject to room availability. Additional charges might apply for early check-in and check-out.
Stay connected during your stay as we provide free wifi access throughout our guestrooms and public areas. Please log-in with a username and password provided upon check-in.
Yes, we do offer luggage storage free of charge for a maximum time of 5 hours only. The hotel reserves the right to deny storage of oversized and suspicious items. No food will be accepted for storage, if found it will be disposed of immediately. Unclaimed items after 7 days will be opened for inspection and subject for disposal.
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.
Only Octagon Mansion Hotel has an outdoor parking space for its guests. However, other hotels may be allowed to use parking space but is subject for availability.
Guests can park at their own risk, the management will not be liable for theft or any damage to vehicles or contents.
Unfortunately, we do not offer airport transfer service anymore at this time.
The hotel is committed to catering to the needs of all guests. A designated smoking floor is available for your convenience.
We do have venues for meetings and events located at Executive Hotel and Las Palmas Hotel. Kindly visit our Celebrate page for other options of meetings and events venues.
Rooms and Rates
Yes. There is no extra charge for a maximum of 1 child, 8 years old and below. Provided that the child should share its bed with the adult guest. Requests for an extra bed are subject to availability and an additional fee.
Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.
Guests are allowed to bring visitors to the room until 10:00PM only. Visitors staying overnight after 10:00PM is subject to an extra person charge.
Yes, we offer extra beds should you require one. Surcharge will be applied.
Yes, we do have a safe deposit box in our rooms. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.
We maintain strict security at the hotel on a 24-hour basis.
The electricity is at 220 volts / 60 hertz.
Reservations and Booking Policies
For room reservations, please email our Central Reservation Department at reservation@transwaygroup.com.ph or visit www.transwaygroup.com.ph/hotels to book your room online.
Amendments of booking are allowed for up to three (3) days prior to arrival. Any amendment requests made beyond that period will no longer be allowed. This policy extends to guests who directly book through our website and social media accounts or make a direct booking reservation at our Hotel.
Cancellations of booking are not allowed since any captured prepayment is non refundable. We do encourage our guests to re-book their reservation instead.
The hotel does not require any incidental deposit upon check-in.
For walk-in transactions, we accept cash and all major credit cards (Visa, MasterCard, Amex, JCB, Diners,UnionPay) as well as e-wallets (GCash, WeChatPay, Alipay, Unionpay) as payment. For online booking transactions, we accept all major credit cards (Visa, MasterCard, JCB).
For walk-in reservation, using another person’s credit card is strictly not allowed. The Card Holder should be physically present for walk-in reservations.
However, for hotel website booking transactions, the credit card holder must provide their registered guest during check in with the following; (1) an authorization letter coming from the card holder, (2) photocopy of the credit card (front only), and (3) credit card holder’s valid ID.
We have options for room only and room with breakfast.
Check the individual hotel’s Offers page for the latest promotions.