PRIVACY POLICY

Who We Are

Transway Hotels (referred to in this document as “The Hotel” “we”, “our”, and “us”) takes your privacy seriously. We want you to be informed on how we collect, use, protect and manage your Personal Information. Please take the time to read the following and learn more about our privacy policy.

Coverage of this Privacy Policy

This Privacy Policy covers The Hotel’s treatment of personally identifiable information from our guests, vendors, business, and service partners.

The use of your personal information will be covered by their own respective Privacy Policy unless otherwise stated specifically in this Privacy Policy and in accordance with all applicable privacy laws and regulations.

Why is Your Data Being Collected

Generally, we collect, use, and disclose your personal data for the following purposes:

To complete your reservation request and booking transaction;
To respond to your queries or proposals;
To handle complaints;
To maintain the security of our premises, projects, and events;
To comply with applicable laws and regulations issued by the government and regulatory bodies;
To improve our services; and
To provide updates on our new events, services, and promotions that may be relevant to you.

How Data is Being Collected

We may collect personal information from you when you:

Book our rooms or use our accommodation services;
Visit our websites (transwaygroup.com.ph, palmhotel.com.ph, executivehotel.com.ph, octagonhotel.com.ph, laspalmashotel.com.ph);
Contact us through various methods such as application forms, e-mails and letters, telephone calls and conversations;
Visit our hotels, offices, projects, and events;
Participate in customer surveys or when you sign up for any of our promotions;
We receive endorsements from your agents and business partners.

What Data is Collected

The personal information which may be collected include the following:

Your name, birth date, email address, home address, contact number, nationality, and identifying documents such as passports and any government-issued ID;
Payment information;
Information relating to your rewards membership that we are affiliated with;
Information about your flight arrival and departure, stay and room type preferences, and services requested by you and provided by us;
Aggregated information wherein personal information is automatically collected such as IP addresses, website use, and website traffic data.

Links to Other Sites

The Site may contain links to unaffiliated third party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites. You can always know what site you are on by checking the location bar within your browser.

Credit Card Payment

We may collect and store billing and credit card information. This information will only be shared with third parties who perform tasks required to complete the purchase transaction (such as fulfilling orders and processing credit card payments). When you submit credit card numbers, we encrypt that information using industry standard technology.

Cookies and Other Computer Information

We may use cookies and similar technology in connection with your use of the Site (the “Cookies”). Cookies may have unique identifiers, and reside, among other places, on your computer, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Site, such as your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. You can disable some (but not all) Cookies in your device or browser settings, but without these identifying files you will not be able to take advantage of certain desirable features of the Site.

This Site may include social media features. These features may collect your Internet Protocol (IP) address, which page you are visiting on the Site, and may set a cookie to enable the feature to function properly. Your interactions with these features may be transmitted to the social media company and are governed by that company’s privacy policy.

We also collect certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring Site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

How Long is Your Data Retained

Subject to applicable requirements of the DPA, we will retain your personal data for us as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory and internal requirements.

How Your Data May be Shared

The Hotel will not sell or rent your personally identifiable information to anyone. The Hotel will only share your personal information to others when:

It is necessary in order to provide the product or service you have requested;
We respond to subpoenas, court orders or legal processes;
We comply with existing government and regulatory agency requirements; or
We find that your actions violate our Terms and Conditions, or our hotel policies for specific products and or services.

How We Protect Your Data

We have put in place physical, technical, and organizational measures to ensure the security and confidentiality of your personal data. Access is limited to authorized employees, business, and service partners who are fully trained in handling your information.

Rights of the Data Subject

The Hotel acknowledges your rights as a data subject under the DPA. You are entitled to exercise the following rights, if applicable:

Right to be informed;
Right to reasonable access
Right to object;
Right to erasure or blocking;
Right to rectification;
Right to data portability;
Right to file a complaint; and
Right to be indemnified.

The Hotel through the Data Protection Office; will ensure that your rights are strictly respected.

Changes to this Privacy Policy

We reserve the right to change, modify or amend this Privacy Policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our prior to the effective date of the changes. By continuing to access or use the Site after those changes become effective, you agree to be bound by the revised Privacy Policy.

Contact Information – Data Protection Personnel

Should you have any concerns regarding this Privacy Policy, our data privacy practices, or your personal information, you may contact us through:

Data Protection Personnel – Transway Hotels

Address: Mezzanine Floor, Executive Hotel Manila 1630 A. Mabini St., Malate, Manila Philippines

Contact number: (632) 8523 1000 loc. 382

Email Address: webmaster@transwaygroup.com.ph

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